Terms of Service

Overview

Welcome to Pet Patch.

These Terms of Service apply to your use of our website, online store, and related services. In these Terms, “Pet Patch”, “we”, “us”, and “our” refer to Pet Patch Limited.

Our online store is powered by Shopify, which helps us provide our website, checkout, payment processing, and related online services.

By accessing our website, browsing our products, placing an order, or otherwise using our services, you agree to these Terms of Service, together with our Privacy Policy and any other policies linked on our website.

If you do not agree to these Terms, please do not use our website or online store.

Nothing in these Terms limits your rights under New Zealand consumer law, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

1. About Pet Patch

Pet Patch is a New Zealand-based pet store. We operate from our physical store and also sell selected products online.

Our contact details are:

Pet Patch Limited
1 Shamrock Drive
Kumeu 0810
New Zealand

Email: info@petpatch.co.nz
Phone: +64 9 412 2002
Company Number: 8455963
GST Number: 136-772-651

2. Use of our website

You may use our website for lawful personal shopping and information purposes.

You must not use our website:

• for any unlawful, fraudulent, or harmful purpose;
• to interfere with the security or operation of the website;
• to upload or transmit viruses, malware, or harmful code;
• to scrape, copy, or extract website content in a way that is unreasonable or unauthorised;
• to impersonate another person or provide false information;
• to infringe our rights or the rights of others.

We may restrict or suspend access to our website if we reasonably believe these Terms have been breached.

3. Accounts and customer information

You may be able to create an account or provide customer information when placing an order.

You agree that any information you provide to us is accurate, current, and complete. You are responsible for keeping your account login details secure and for any activity that occurs under your account.

Please contact us promptly if you believe your account has been accessed without permission.

4. Products and product information

We do our best to ensure that product descriptions, images, pricing, availability, and other information on our website are accurate and up to date.

However, errors may occasionally occur. Product packaging, ingredients, colours, sizing, formulas, and appearance may also change from time to time.

For pet food, treats, supplements, grooming products, flea and worm treatments, or other health-related products, you should always read the product label and follow the manufacturer’s instructions. If you are unsure whether a product is suitable for your pet, you should seek advice from your vet or another suitably qualified professional.

We may change, discontinue, or limit the availability of products at any time.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

Your order is accepted when we confirm the order or dispatch the goods. We may decline or cancel an order where reasonably necessary, including where:

• a product is out of stock or unavailable;
• there has been a pricing, description, or website error;
• payment has not been received or authorised;
• delivery details are incomplete or incorrect;
• we reasonably suspect fraud, misuse, or unauthorised activity.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order.

Please check your order carefully before submitting it. Contact us as soon as possible if you need to change or cancel an order. We will do our best to help, but changes may not be possible once an order has been processed, packed, or dispatched.

6. Pricing and payment

All prices on our website are in New Zealand dollars and include GST unless stated otherwise.

Delivery charges, if applicable, will be shown at checkout before you place your order.

Prices, promotions, and product availability may differ between our online store and our physical store. We may update prices, promotions, and product information at any time.

If a product is listed at an incorrect price due to an error, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order. We will not intentionally mislead customers about pricing or promotions.

Payment must be received and authorised before an order is processed.

7. New Zealand-only delivery

We currently deliver within New Zealand only. We do not ship outside New Zealand.

Delivery times shown on our website are estimates only. While we do our best to dispatch orders promptly, delivery times may be affected by courier delays, stock availability, public holidays, weather events, or other circumstances outside our reasonable control.

Risk in the goods passes to you when the goods are delivered to the delivery address you provided, or when collected by you or someone on your behalf.

Please ensure your delivery details are correct. We are not responsible for delays or failed delivery caused by incorrect or incomplete delivery information provided by you.

8. Click and collect

Where click and collect is available, you will be notified when your order is ready for collection.

Please bring your order confirmation or suitable identification when collecting your order. We may refuse collection if we cannot reasonably verify the order.

9. Returns, exchanges, and refunds

Returns, exchanges, and refunds are handled in accordance with our Returns Policy.

Nothing in our Returns Policy or these Terms limits your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986. If a product is faulty, not of acceptable quality, not fit for purpose, or does not match its description, you may be entitled to a remedy under New Zealand law.

For change of mind returns, we may apply the conditions set out in our Returns Policy.

10. Pet health and product suitability

Information on our website is provided for general product information only. It is not veterinary, nutritional, or medical advice.

Every pet is different. Product suitability may depend on your pet’s age, breed, size, weight, health, diet, allergies, medication, and other individual needs.

You are responsible for choosing products that are suitable for your pet. If your pet has a medical condition, dietary sensitivity, allergy, or specific health need, you should consult your vet before using a new food, supplement, treatment, or care product.

11. Promotions, discounts, and gift cards

Promotions, discounts, discount codes, loyalty offers, and special offers may be subject to additional terms and conditions.

Unless stated otherwise, promotions cannot be exchanged for cash, may not be combined with other offers, and may be changed or withdrawn at any time.

Gift cards are subject to the terms stated at the time of purchase or issue. Gift cards cannot usually be returned or exchanged for cash, except where required by law.

12. Third-party services and links

Our website may include links to third-party websites, apps, payment providers, delivery providers, product manufacturers, or other services.

These third-party services are not controlled by us. We are not responsible for their content, accuracy, availability, policies, or practices.

Your use of third-party services may be subject to their own terms and privacy policies.

13. Shopify

Our online store is powered by Shopify.

Shopify provides the platform and related services that allow us to operate our online store. However, any purchase you make from our store is a purchase from Pet Patch Limited, not Shopify.

Shopify is not responsible for the products we sell, our product information, our order fulfilment, or our customer service.

14. Privacy

We collect, use, store, and disclose personal information in accordance with our Privacy Policy.

Because our website is powered by Shopify and may use other third-party service providers, some personal information may be processed or stored outside New Zealand. More information is available in our Privacy Policy.

15. Customer reviews, comments, and feedback

If you submit a review, comment, suggestion, photo, or other content to us or through our website, you confirm that:

• the content is accurate and genuinely reflects your experience;
• you have the right to provide it;
• it does not infringe the rights of any other person;
• it is not unlawful, offensive, misleading, defamatory, or harmful.

You allow us to use, reproduce, publish, and display that content for purposes connected with our business, including operating and promoting our store.

We may moderate, edit, or remove customer content where we reasonably consider it inappropriate, misleading, unlawful, or inconsistent with these Terms.

16. Intellectual property

Unless otherwise stated, the content on our website is owned by or licensed to Pet Patch. This includes text, images, graphics, logos, product layouts, website design, and other material.

You may view and use our website for personal shopping and information purposes only.

You must not copy, reproduce, modify, distribute, republish, or commercially use our website content without our prior written permission.

All third-party trademarks, product names, logos, and brands remain the property of their respective owners.

17. Errors and website availability

We may correct errors, inaccuracies, or omissions on our website at any time, including after an order has been submitted.

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free. We may suspend or restrict access to the website for maintenance, updates, security, or operational reasons.

18. Limitation of liability

To the maximum extent permitted by law, Pet Patch Limited is not liable for indirect, consequential, special, or loss-of-profit damages arising from your use of our website or products purchased through it.

However, nothing in these Terms limits or excludes any rights, remedies, guarantees, or protections that cannot be limited or excluded under New Zealand law, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Where we are permitted to limit our liability, our liability will be limited to the amount you paid for the relevant product or service.

19. Indemnity

You agree to indemnify Pet Patch Limited against reasonable losses, costs, damages, or expenses arising from your breach of these Terms, your misuse of our website, or your violation of any law or third-party rights.

This clause does not limit any rights you have under New Zealand consumer law.

20. Changes to these Terms

We may update these Terms from time to time by posting the updated version on our website.

The updated Terms will apply from the date they are posted, unless stated otherwise. Your continued use of our website after the Terms are updated means you accept the updated Terms.

21. Governing law

These Terms are governed by the laws of New Zealand.

Any dispute relating to these Terms, our website, or purchases from Pet Patch will be dealt with under New Zealand law and, where necessary, by the New Zealand courts.

22. Contact us

Questions about these Terms of Service can be sent to:

Pet Patch Limited
1 Shamrock Drive
Kumeu 0810
New Zealand

Email: info@petpatch.co.nz
Phone: +64 9 412 2002

Company Number: 8455963
GST Number: 136-772-651